Useful Information

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Additional drivers must qualify with a valid driver's license in their own name. Additional charges may apply.

Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) are optional. Additional charges apply.

Vehicles rented in the United States may not be driven into Mexico without obtaining Mexico Insurance at the rental counter. Mexico Insurance provides a customer with liability and damage protection on the rental vehicle to be in compliance with Mexican law when visiting Mexico. No off-road driving is permitted.

Dollar Express Rewards service is available during the locations regular hours of operation. Dollar Express Members should proceed to the rental car shuttles. Members would need to take the shuttle bus to Rental Kiosk/Express Booth where they will find their name on the monitor and a greeter will assist them.

To qualify to rent a Dollar vehicle, the renter must present at the time of rental a valid driver’s license and valid major credit card or debit card (see Debit Card Usage below) in the renter's own name with available credit and funds. A physical card must be presented as Digital Wallet cards are not accepted. The credit card used to pay online in driver’s name and a valid driver’s license MUST be presented at time of rental. Once this credit card is validated, Dollar can accept any other valid credit card in your name for taxes, fees and incidentals. Non-prepaid Debit cards issued under a VISA, MasterCard or Discover logo which draw funds directly from the cardholder’s account may be used at the outset of a rental when the following requirements are met: Vehicle class reserved is Compact through Full-size ONLY, present two (2) valid forms of identification; and proof of a return travel ticket to coincide with the rental (airline/train/cruise). Debit cards are NOT accepted at the outset of a rental to qualify on Premium vehicles and above, including Convertibles. At the time of rental, an authorized hold will be secured on your credit/debit card provided to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use for the duration of the rental. We will place an authorization amount of $200 for a Major Credit Card and $500 for a Debit Check Card, plus the cost of the rental. The above incremental hold will not be applied to established Express members with a VISA card in their profile. In most cases, the location will perform a credit check for Debit Card customers to determine credit worthiness at the time of rental. The customer must meet the minimum criteria to rent using a Debit Card. In addition, the acceptance of debit, prepaid or store value cards is contingent upon the card having available funds to cover the estimated charges plus an authorization of up to $200.00 for a Major Credit Card and $500.00 for a Debit Card given conditions depending on location, length and date of rental that will be outlined at time of rental. If Dollar cannot secure credit approval or funds for this amount and/or proper identification credentials are not supplied, Dollar will decline your rental. Upon completion of rental, a different debit or credit card can be accepted for payment at the end of your rental. Cash rentals which require an up-front deposit of cash are accepted from customers who have obtained a Cash Deposit Identification (ID) Card. Applications for a Cash Deposit ID Card are available from Dollar.com. Prepaid Debit cards or store value cards are accepted for payment at the end of your rental. Franchise locations may set their own requirements for debit card acceptance. Please contact location for more details.

If a person renews their Florida driver’s license, they are not allowed to keep/use their expired driver's license. They are issued a receipt of paper from the DMV to prove they have renewed their license and are waiting on their new driver's license. This receipt of paper will expire in 30 days. The receipt is dated and the location will run the Florida driver's license through the DMV. The location will accept the receipt as a valid driver's license.

When the renter chooses to receive Frequent Flyer miles, we will collect a Frequent Flyer surcharge, not to exceed $1.50 per day, at the time of rental to offset a portion of the annual cost of participation in the Frequent Flyer program.

Reservations will be honored for 6 hours after original scheduled pick up time. Customers with reservations who experience weather or mechanical delays with airlines will be accommodated.

Miami Port Drop-off Information:*** Vehicles may NOT be returned to the Port of Miami.***Customers needing shuttle service to the Port of Miami must book the Miami Cruise Ship location (Dollar – MIAP01/Thrifty – PM4), as the return location and return the vehicle to the Dollar or Thrifty rental counter at 3900 NW 25th Street (Miami Airport location). A shuttle will take you to the Port of Miami.

We prohibit smoking in ALL vehicles. If any evidence of smoking is found, a cleaning fee will apply.

The Rental Counter is located on Level One - Baggage Claim of the Airport terminal. Please exit the door outside of the rental counter. Hertz shuttle bus will pick you up by the center median. All Dollar Thrifty Rentals and Returns will be processed at the Hertz facility (3175 Belvedere Road, West Palm Beach, FL).

Many roads throughout the United States are “all-electronic,” which means that there is not an option to pay for tolls with cash or credit/debit cards when utilizing these toll roads. As a convenience, Dollar offers its customers an all-inclusive tolling product - PlatePass® - which is an optional product to pay a daily fee for all electronic tolls that the customer encounters during his/her rental.(Prices vary by state) If a customer declines the PlatePass® All Inclusive option, Dollar will charge the customer a $9.99 usage day fee for each day the customer each toll incurred plus the cash/highest undiscounted price for each electronic toll incurred, unless the customer makes some other arrangement to directly pay for the electronic tolls he/she incurs. These toll-related charges can be avoided by staying off toll roads, using a personal transponder – where permitted – or by making direct-pay arrangements with the toll authority – where allowed.

Customers who do not purchase our refueling option must refill the vehicle within a 10 mile radius of the rental return facility and present a fuel receipt to avoid refueling charges.

A valid driver's license in the customer's own name must be presented at the time of pick up. A mobile or digital driver’s license does not replace a valid physical driver’s license and Dollar customers will still need to supply their hard copy license until further notice. The minimum age to rent a vehicle at most locations in the United States and Canada is 20 years of age. In Michigan, New York, and the province of Quebec, the minimum age to rent a vehicle is 18. Please see special Vehicle Requirements. Renters under 25 may be subject to an additional fee. International Renters must present a valid license from their country of residence. An International Driving Permit (IDP) is strongly recommended for a driver’s license that is in a language other than English. Renters with driver’s licenses issued outside of the United States must provide a valid passport. Learner Permits or Photocopies are NOT accepted.

Any changes to your reservation or rental may result in a change of rate or additional fees.